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Dedicated U.S.-Based Professionals
For businesses requiring domestic support, specialized roles, or additional customer-facing experience.
Powered by People + Technology
Your Dental Front Office.Without the Front Office.
Live, trained human call center agents with real dental experience. They answer your phones, verify insurance, schedule patients, and follow up — a true extension of your front office, never an AI voice.
Live Trained Human AgentsAll calls are recorded and scored with a proprietary AI Quality Score Rating.
Live Trained Human Agents — Never AI on Your CallsEvery Call Recorded + AI Quality ScoredReal-Time Performance Intelligence
app.10xremoteassist.com / operations
REMOTE WORKFORCE OS
Live Operations
0.0%
Answer rate
0.0%
Booking rate
Appointments this week +12.4%
MONTUEWEDTHUFRISATSUN
Calls handled1,284
Missed-call recovery96 recovered
Systems categories our teams operate inside
PRACTICE MANAGEMENTCRMPHONE SYSTEMSSCHEDULINGINSURANCE PORTALSSMS + EMAILLEAD MANAGEMENTREPORTINGPRACTICE MANAGEMENTCRMPHONE SYSTEMSSCHEDULINGINSURANCE PORTALSSMS + EMAILLEAD MANAGEMENTREPORTING
Not just a call center
A Live, Trained Human Agent Who Actually Becomes Part of Your Dental Team
Your dedicated agent does not operate from the sidelines. They learn your practice, services, team, systems, patients, processes, and how you want every call and follow-up handled.
TRADITIONAL CALL CENTER
- Generic instructions
- Limited context
- Reactive work
- Little visibility
- Minimal coaching
10X REMOTE ASSIST
- Business-specific training
- Integrated into your systems
- Proactive workflows
- Real-time analytics
- AI quality analysis
- Human coaching
- Continuous improvement
Choose your workforce
Build the Workforce Your Business Actually Needs.
02
Dedicated Global Professionals
Highly trained offshore professionals providing exceptional support with an efficient staffing model.
03
Hybrid Teams
Combine U.S.-based and global team members based on role, complexity, hours, customer needs, and workflow requirements.
Dedicated means dedicated.
Capabilities
One Team. More of Your Business Covered.
01
Front Office & Customer Experience
- Inbound calls
- Outbound calls
- New lead response
- Scheduling
- Rescheduling
- Appointment confirmations
- Cancellation management
- Missed-call follow-up
- Customer/patient questions
- Returning customer calls
- Schedule gap management
02
Growth & Revenue
- Lead follow-up
- Unscheduled treatment/service follow-up
- Reactivation campaigns
- Recall and re-care
- Customer retention
- Critical follow-up
- Lost lead recovery
- No-show recovery
- Schedule filling
- Treatment follow-up
03
Insurance & Administrative Support
- Insurance verification
- Benefits verification
- Insurance breakdowns
- Medical card collection
- Medical card submission
- Insurance tracking
- Claim-status follow-up
- Payment follow-up
- Document collection
- Data entry
04
Back Office
- Task management
- Email management
- CRM/PMS updates
- Reporting
- Customer records
- Administrative support
- Executive assistance
- Internal workflow support
Need something that isn't listed?
We build workflows around your business.
Technology
Your Remote Team Comes With an Operating System.
Every team member operates inside a technology ecosystem designed to make performance measurable and management easier.
PERFORMANCE INTELLIGENCE
Workforce Dashboard
Today7 days30 days
Appointments booked
Last 12 weeksAI CALL QUALITY
A-A–F graded, 2,417 calls scored
0.0%
Verification accuracy
0.0%
First-pass claim rate
0s
Avg. answer time
0
Recalls reactivated
0
Coaching flags
100% live, trained human agents. Never an AI voice. Never a bot.
Every call your patients receive is made and answered by a real, trained person on your dedicated team. AI never talks to your patients — it works behind the scenes afterward, recording and transcribing every call, then scoring quality against the coaching rules we've built so your team keeps getting sharper.
AI call quality
Human Voices. AI Quality Scoring.
We don't guess how your team is performing. Every human-to-human conversation is recorded, transcribed, and scored by AI against our quality rules — then routed to the people who can coach it.
AI CALL QUALITY
Overall score
AI ANALYZEDA-
Professionalism96%
Discovery89%
Qualification92%
Objection handling84%
Booking ability91%
Customer experience95%
Workflow adherence93%
Lead quality88%
AI Call Grades
A–F grading and numerical scoring on every conversation.
Coaching Queue
Automatically surface the calls managers should review first.
Agent Performance
Compare performance across team members and roles.
Booking Analysis
Understand why appointments are or aren't being scheduled.
Conversational call intelligence
Ask your call database anything.
Which agent loses the most bookings because of price?
- Qualification analysis
- Show probability
- Objection trends
KPI command center
See the Outcomes Your Team Is Responsible For.
Total dials8.2%
0
Booking rate5.1%
0.0%
No-shows2.4%
0.0%
Lead conversion6.8%
0.0%
CALLS
- Total dials
- Incoming calls
- Inbound calls
- Outbound calls
- Calls answered
- Missed calls
- Answer rate
- Contact rate
- Call length
APPOINTMENTS
- Appointments scheduled
- Confirmed appointments
- Rescheduled
- Cancelled
- No-shows
- Shows
- Booking rate
- Confirmation rate
- Show rate
REVENUE & OPPORTUNITIES
- Accepted opportunities
- Unscheduled opportunities
- Critical follow-ups
- Reactivation opportunities
- Lead conversion
- Treatment/service opportunities
PERFORMANCE
- Agent performance
- Office/location performance
- Lead-source performance
- Call quality
- Appointment outcomes
- Customer outcomes
Anomaly detection
Your Business Shouldn't Have to Find the Problem.
Instead of discovering the problem at the end of the month, know when it happens.
AI DETECTED
6 signals require attention
- Missed calls28%
- No-show rate14%
- Booking rate9%
- Location performance6%
- Follow-up queue22%
- Confirmation rate11%
Integrations
We Work Inside the Systems You Already Use.
Your team operates in your existing stack — categories below reflect the systems we integrate with during onboarding.
CENTRAL LAYER
10X Operating System
Practice Management Systems
CRM Systems
Phone Systems
Scheduling Platforms
Email
SMS
Insurance Portals
Internal Communication
Lead Management
Reporting
Platform-specific support is confirmed during onboarding based on your systems and access requirements.
Operational command center
Everything Your Team Needs. In One Place.
Critical Follow-Up
Time-sensitive opportunities routed to the right team member before they go cold.
14
Unscheduled treatment
9
Lost lead recovery
6
Payment follow-up
Office intel
Your Team Knows Your Business.
An AI-powered internal knowledge system holds everything your team needs to answer confidently — searchable in the middle of a live conversation.
LocationsHoursDoctors / ProvidersServicesPricingPromotionsFinancingInsuranceFAQsPoliciesDirectionsTalking PointsBusiness ObjectivesScheduling RulesEscalation Procedures
SEARCH BUSINESS KNOWLEDGE
What should I tell a patient asking about financing?
INTELLIGENT ANSWER
Explain that flexible monthly payment options are available, confirm the plans this location supports, and offer to start a quick pre-qualification while the patient is on the call. If the balance exceeds the approved plan limit, follow the escalation rule and route the conversation to the treatment coordinator.
Financing policyEscalation ruleTalking points
Training
We Don't Hand You a Resume and Wish You Luck.
An eight-week structured program before anyone is placed inside your business.
WEEK 1–2
Communication & Professionalism
WEEK 3–4
Industry & Role-Specific Training
WEEK 5–6
Systems & Workflow Training
WEEK 7
Simulations & Quality Testing
WEEK 8
Business-Specific Onboarding
Training continues after deployment through:
AI call analysisHuman coachingCall reviewsPerformance scorecardsContinuing educationWorkflow updatesRole-specific development
Human coaching
Technology Finds the Opportunity.
People Build the Skill.
AI IDENTIFIES
- Missed opportunity
- Qualification error
- Objection handling issue
- Booking failure
IMPROVEMENT LOOP
HUMAN MANAGER PROVIDES
- Targeted coaching
- Call review
- Role development
- Workflow improvement
Outcomes
We're Not Selling Hours.
We're Building Better Operations.
- 01Answer More Calls
- 02Book More Appointments
- 03Reduce Missed Calls
- 04Reduce No-Shows
- 05Improve Confirmation Rates
- 06Improve Customer Experience
- 07Recover Lost Opportunities
- 08Increase Lead Conversion
- 09Reduce Administrative Workload
- 10Increase Employee Capacity
- 11Improve Accountability
- 12Extend Operating Capacity
- 13Scale Without Continually Adding Expensive Local Overhead
Managed workforce process
Hiring Is Only Step One.
Recruit
We source and screen candidates.
Train
Team members complete structured training and competency development.
Match
The client selects the right person for their business and role.
Integrate
We onboard the team member into systems, workflows, culture, and expectations.
Measure
Performance and business outcomes are continuously tracked.
Coach
Calls, KPIs, and outcomes drive ongoing coaching.
Optimize
We identify operational opportunities and improve workflows.
Scale
Additional people, roles, workflows, and capabilities can be added as the organization grows.
Security & accountability
Built for Accountability.
Access, process, and oversight are defined before your team member handles a single conversation.
HIPAA-ready workflows where applicable and verified. Specific compliance requirements are confirmed per engagement.
- Role-based system access
- Documented SOPs
- Call recording and auditing
- Access management
- Secure credential processes
- Activity tracking
- Quality monitoring
- Employee accountability
- Escalation procedures
- Controlled onboarding/offboarding
Industries
Built to Adapt to Your Business.
One workforce system. Industry-specific workflows.
Dental
- · Recall & re-care
- · Unscheduled treatment
- · Insurance breakdowns
Medical
- · Patient scheduling
- · Benefits verification
- · No-show recovery
Aesthetics
- · Consult booking
- · Membership follow-up
- · Promotion campaigns
Legal
- · Intake qualification
- · Document collection
- · Case status follow-up
Home Services
- · Speed-to-lead
- · Dispatch coordination
- · Estimate follow-up
Insurance
- · Quote follow-up
- · Renewal outreach
- · Policy documentation
Professional Services
- · Client onboarding
- · Appointment management
- · Executive support
Multi-Location Groups
- · Centralized coverage
- · Location scorecards
- · Standardized workflows
Operational intelligence
The Difference Is Operational.
01
Fast Lead Response
New inquiries answered in minutes, not hours.
02
Missed Call Recovery
Every missed ring gets a same-day callback.
03
Critical Follow-Up
Unscheduled treatment never slips through.
04
Confirmation Management
Appointments verified before the chair sits empty.
05
Multi-Location Visibility
One view across every office you operate.
06
Centralized Management
One command layer for your whole front office.
07
Lead Source Intelligence
Know which marketing actually books patients.
08
Continuous Improvement
Scripts and workflows refined every week.
09
Scalable Coverage
Add seats as you grow — no new hires needed.
10
Business Continuity
Coverage through sick days, turnover, and PTO.
Client Results
Trusted by Teams That Run Operations.
Real outcomes from practices, clinics, and service businesses that replaced overhead with a managed remote workforce.
“10X Remote Assist didn't just fill seats. They built a front-desk extension of our practice that answers calls, schedules patients, and follows up with the same tone we would use.”
DSC
Dr. Sarah Chen
Practice Owner, Bright Dental Group
“Our lead response time dropped from hours to under two minutes. The dashboards give me visibility I never had before.”
MW
Marcus Webb
Operations Director, Peak Home Services
“I was skeptical about remote teams. Three months in, our missed-call rate is down 64% and our team is actually less stressed.”
ER
Elena Rodriguez
Clinic Administrator, Metro Orthodontics
“The AI quality layer catches things that used to slip through. It's like having a QA manager reviewing every interaction.”
DP
David Park
VP of Customer Experience, Atlas Insurance
“10X Remote Assist didn't just fill seats. They built a front-desk extension of our practice that answers calls, schedules patients, and follows up with the same tone we would use.”
DSC
Dr. Sarah Chen
Practice Owner, Bright Dental Group
“Our lead response time dropped from hours to under two minutes. The dashboards give me visibility I never had before.”
MW
Marcus Webb
Operations Director, Peak Home Services
“I was skeptical about remote teams. Three months in, our missed-call rate is down 64% and our team is actually less stressed.”
ER
Elena Rodriguez
Clinic Administrator, Metro Orthodontics
“The AI quality layer catches things that used to slip through. It's like having a QA manager reviewing every interaction.”
DP
David Park
VP of Customer Experience, Atlas Insurance
“Training was structured, onboarding was fast, and the team was productive within the first week. That rarely happens.”
JH
Jennifer Holt
Head of People, Northridge Legal
“We scaled from one location to five without adding local overhead. 10X became our operating backbone for patient communication.”
DAP
Dr. Amir Patel
Founder, SmileCraft Dental
“The coaching feedback loop is what sets them apart. Our remote assistants keep getting better, not just busier.”
RT
Rachel Torres
General Manager, Vista Property Management
“Finally, a remote workforce partner that understands compliance, HIPAA, and what it means to represent our brand.”
JO
James O'Connor
Chief Operating Officer, Summit Medical Partners
“Training was structured, onboarding was fast, and the team was productive within the first week. That rarely happens.”
JH
Jennifer Holt
Head of People, Northridge Legal
“We scaled from one location to five without adding local overhead. 10X became our operating backbone for patient communication.”
DAP
Dr. Amir Patel
Founder, SmileCraft Dental
“The coaching feedback loop is what sets them apart. Our remote assistants keep getting better, not just busier.”
RT
Rachel Torres
General Manager, Vista Property Management
“Finally, a remote workforce partner that understands compliance, HIPAA, and what it means to represent our brand.”
JO
James O'Connor
Chief Operating Officer, Summit Medical Partners
Insights
Playbooks from the front office
Operating guides on live human agents, phone coverage, insurance verification and billing — the same systems we run for the practices we support.
- Founder PerspectiveSeptember 6, 2026
You Don’t Need More Leads: What Private Dental Practices Taught Me About Growth
After more than two decades in dentistry and a chapter in corporate leadership, working directly with private practice owners changed how I saw dental practice growth—and where opportunity is most often lost.
9 min readRead article - SchedulingSeptember 5, 2026
Dental Patient Recall and Reactivation: A System for Filling Hygiene
Unscheduled hygiene is the cheapest production in the practice — the patients already know you. The problem is never the list. It is that nobody owns calling it every single day.
8 min readRead article - OperationsSeptember 5, 2026
Dental Front Office Training: A 30-Day Program That Sticks
Most front office training is a shadowing week and a hope. Here is a structured 30-day program with defined competencies, scripts, scoring and the numbers that tell you it stuck.
10 min readRead article
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Build a trained, integrated, measurable remote team that becomes part of your business.