Built for how Houston practices actually run
Houston is a competitive market with long commutes, high front-desk turnover, and patients who call during work hours and hang up if nobody answers. A dedicated remote team member absorbs that pressure: phones answered live, new-patient calls converted, and the schedule kept full while your in-office team stays with the patients in the chair.
Because the seat is dedicated to your practice, your assistant learns your providers, your block scheduling rules, your preferred labs and specialists, and the way you talk to your patients.
- Live inbound answering during your local hours
- New patient intake and conversion
- Same-day fills, recall, and reactivation outreach
- Insurance and billing question triage
Texas metros we support most often
The work happens inside your practice management software, so location is not a limit — but time zone, payer mix, and market rhythm matter. Central Time coverage and Texas payer familiarity are the default for practices in Houston, Katy, Sugar Land, The Woodlands, Pearland, Cypress, Spring, Austin, Dallas–Fort Worth, and San Antonio.
Practices outside Texas get the same operating system with coverage scheduled to their local hours.
What a Houston practice can hand off
Most practices start with the phones, then add verification or billing once the first seat is stable. Roles can be combined into one person or split across a small remote team as volume grows.
- Patient scheduling and phone coverage
- Insurance verification and full benefits breakdowns
- Billing, claims follow-up, and aging AR
- Treatment plan follow-up and case acceptance outreach
- Recall, reactivation, and no-show recovery
Local accountability, measured performance
Every call is recorded and scored with our AI Quality Score Rating, then reviewed by a human coach. You get weekly performance reporting on answer rate, booking rate, and follow-up completion, and a named manager in Houston who owns the outcome.
If the seat is not performing, we fix it — that is the difference between managed staffing and hiring a freelancer.
Frequently asked questions
- Where is 10X Remote Assist located?
- 10X Remote Assist is operated by 10x Dental Marketing, LLC at 3737 Cogdell St, Houston, TX 77019. Management, training, and quality review are run from Houston, and remote team members support practices across Texas and the rest of the United States.
- Do you work with dental practices outside Houston?
- Yes. Houston, Katy, Sugar Land, The Woodlands, Pearland, Austin, Dallas–Fort Worth, and San Antonio practices are common, and the same managed model works for practices anywhere in the United States because the team member works inside your software remotely.
- Does a Houston practice get someone in the same time zone?
- Coverage is scheduled to your local hours. Practices on Central Time get phones answered during their own front-desk hours rather than a shifted overseas schedule.
- Can a remote assistant handle Texas dental insurance plans?
- Yes. Assistants are trained on the plans and payers your practice actually bills, including Texas Medicaid and CHIP dental programs when your practice participates, and they verify eligibility and benefits inside your practice management software.
- How quickly can a Houston practice get started?
- Most practices move from the first discovery call to a working assistant within a few weeks: role design, recruiting, training on your workflows, then a supervised ramp with daily call review.
Keep exploring
Build the remote team that runs your front office
Tell us what you need covered. We design the role, recruit for it, train to your workflows, and manage performance from day one.